NIVATM offers Customzied training workshops to corporates which are tailored to suit specific needs of clients. The workshop is designed after detailed study of the business model & interactions with the teams to understand the nuances of clients’ business& specific training requirements.
The workshops are conducted in association with Xceeda Group UK - our Global training partner.
Methodology ofNIVATM Training Workshops:
- Decide the Objectives of the Workshop.
- Conduct PTR (Pre-Training Research) +TNA (Training Need Analysis).
- Evolve the topics for training and getting those approved by you.
- Conceptualize and develop the programme.
- Conduct Training workshop/s.
- Post Workshop feedback
Few Case Studies
A Workshop on Customer Service for Dhande Pathlab :
With rising competition in this industry, Dhande Pathlab - one of the oldest chains of pathology labs in Pune, wanted to conduct a workshop for their front office executives & sensitize them on the importance of customer service. We used innovative tools like ‘Mystery Customer Audit’ for studying the issues & designing a customized training solution.
A Workshop on ‘Effective Selling in Competitive Market’ for Koike Cutting & Welding India
Koike is a Japanese multinational into Cutting & Welding machines. They had a challenge of comparatively premium price compared to competition & wanted their all India Sales team to be trained on this & allied aspects. NIVA designed a customized training module to address the specific training needs & delivered it with success.
A Workshop on ‘CFL : Customer For Life’ for Retail Sales Executives of Linenking
Linenking, a retail clothing brand in Linen garments invited us to conduct a series of workshops for their retail sales executives across Maharashtra. Apart from retail selling techniques, this workshop covered aspects related to how Customer Service & Customer Relationship can be leveraged to increase Sales& motivated the Sales team to improve. For better learning of the participants, the workshop was predominantly conducted in their local language of Marathi.