A Case for Digital Marketing & AI Consultancy Teams The Story It was a Tuesday afternoon, and Priya Rane, from a boutique Digital Marketing &

It was a small, unremarkable town in a semi-urban part of Central India. Abhinav School was recruiting a new batch of teachers. Ramesh was selected

One, not so fine, afternoon I get a call. Caller identifies me by name and says, “Hi Abhay this is Ramani. Shobha gave me your

Cora Griffith, a waitress for the Or-Chard Café at the Paper Valley Hotel in Appleton, Wisconsin, is superb in her role, appreciated by first-time customers,

Sometime back, I accompanied a friend to buy a few household appliances – a cooking stove, a water filter, and some other items. We started

A good recovery can turn angry, frustrated customers into loyal ones. It can, in fact, create more goodwill than if things had gone smoothly in

(Extract from the book ‘SELL’ by Subroto Bagchi, he is an entrepreneur, author, and co-founder of Mindtree, a leading IT company and also a consultant

Customer service is in the air. It is felt in the welcome, the smile, and the gestures that people extend without thinking too much about

Ek choti kahani, aapko batata hu. Kal hei ki baat hai, I was out with my wife, and I watched a shop. Front-facia pe it