Refunds and Cancellations Policy for Karwak Marketing and Consultancy Services

Effective Date: June 1, 2025

This policy outlines the terms for cancellations and refunds for all services provided by Karwak Marketing and Consultancy Services. We strive to be fair and transparent in all our dealings.

1. Cancellation Policy

• Cancellation by Client:
  • Project-Based Services: The Client may cancel a project at any time by providing written notice.
  • Monthly Retainer Services: For ongoing monthly services, the Client must provide [30] days’ written notice of cancellation. The Client will be responsible for the fees for the final [30] days of service.
• Cancellation by Us: Karwak Marketing and Consultancy Services reserves the right to cancel any service agreement immediately if the Client fails to comply with the Terms and Conditions, including non-payment of fees.

2. Refund Policy

Our refund policy is based on the type of service provided.

• Consultancy and Strategy Sessions: Fees for one-off consultations, strategy sessions, and audits are 100% non-refundable once the service has been rendered. If you cancel at least [48] hours before a scheduled session, you may be eligible for a full refund or to reschedule.
• Workshops
  • These fees are non-refundable.
• Monthly Retainer Services:
  • Monthly retainer fees are paid in advance for the upcoming month of service.
  • These fees are non-refundable. Cancellation will stop all future billings as per the 30-day notice period, but no refunds, prorated or otherwise, will be issued for the current or past months.

3. How to Request a Cancellation All cancellation requests must be submitted in writing to [Your Email Address]. The request must include your name, company name, and a clear statement of your intent to cancel services.

4. Refund Processing Timeframe If a refund is approved, it will be processed within [14-21] business days and issued to the original method of payment.

5. Contact Us For any questions regarding this policy, please contact us at: Karwak Marketing and Consultancy Services – crm@nivagrowth.com