NIVA^TM offers Customzied training workshops to corporates which are tailored to suit specific needs of clients. The workshop is designed after detailed study of the business model & interactions with the teams to understand the nuances of clients’ business& specific training requirements.

The workshops are conducted in association with Xceeda Group UK - our Global training partner.

Methodology ofNIVA^TM Training Workshops:

1. Decide the Objectives of the Workshop.
2. Conduct PTR (Pre-Training Research) +TNA (Training Need Analysis).
3. Evolve the topics for training and getting those approved by you.
4. Conceptualize and develop the programme.
5. Conduct Training workshop/s.
6. Post Workshop feedback

Few Case Studies

A Workshop on Customer Service for Dhande Pathlab :

With rising competition in this industry, Dhande Pathlab - one of the oldest chains of pathology labs in Pune, wanted to conduct a workshop for their front office executives & sensitize them on the importance of customer service.  We used innovative tools like ‘Mystery Customer Audit’ for studying the issues & designing a customized training solution.

A Workshop on ‘Effective Selling in Competitive Market’ for Koike Cutting & Welding India

Koike is a Japanese multinational into Cutting & Welding machines. They had a challenge of comparatively premium price compared to competition & wanted their all India Sales team to be trained on this & allied aspects. NIVA designed a customized training module to address the specific training needs & delivered it with success.  

A Workshop on ‘CFL : Customer For Life’ for Retail Sales Executives of Linenking

Linenking, a retail clothing brand in Linen garments invited us to conduct a series of workshops for their retail sales executives across Maharashtra. Apart from retail selling techniques, this workshop covered aspects related to how Customer Service & Customer Relationship can be leveraged to increase Sales& motivated the Sales team to improve. For better learning of the participants, the workshop was predominantly conducted in their local language of Marathi.